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SMS Text Policy

SMS Text Policy

SMS Wireless Policy

By downloading the Envision Credit Union mobile application or providing your cell phone number, you agree we and/or our third-party providers, including debt collectors, may contact you by text message at any wireless telephone number associated with your account, which could result in charges to you, in order to service your account or collect any amounts owed to us, excluding any contacts for advertising and telemarketing purposes as prescribed by law. You further agree methods of contact may include use of pre-recorded or artificial voice messages, and/or use of an automatic dialing device. You may withdraw the consent to be contacted on your wireless telephone number(s) at any time by any reasonable means. If you have provided a wireless telephone number(s) on or in connection with any account, you represent and agree you are the wireless subscriber or customary user with respect to the wireless telephone number(s) provided and have the authority to give this consent. Furthermore, you agree to notify us of any change to the wireless telephone number(s) which you have provided to us.

Your cellular provider’s Message & Data Rates May Apply to our confirmation message and all subsequent messages. You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. NO CONFIDENTIAL INFORMATION SHOULD BE SENT VIA TEXT MESSAGE. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person.

If we modify this Text Message Policy, we will notify you by sending you a text message with a link to the new policy. We may terminate our text message program at any time.

If you have any questions about this policy, would like a paper copy of this policy mailed or are having problems receiving or stopping our text messages, please contact us using the following information:

Virtual Account Specialists, Envision Credit Union, 2082 Summit Lake Dr, Tallahassee, FL 32317

[email protected]


Opt-out or STOP

If you wish to stop receiving text messages, reply to any text message we have sent you and in the reply text simply type STOP. Your stop request will become effective within one business day.

Help or Support

If at any time you need our contact information or information on how to stop text messages, reply to any text message we have sent you and in the reply text simply type HELP. Upon receiving your text message, we will send you a text message with this information. It is our policy to send no more than 5 message[s] per month. Some of the text message we send may include links to websites. To access these websites, you will need a web browser and Internet access.