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Privacy Policy

Privacy Policy

Effective Date: April 1, 2023

Envision Credit Union's Privacy Policy explains personal information usage related to personal banking services, small business banking products, and all other financial services we offer.

If you are an Envision Credit Union member, please see our Privacy Policy,


This Digital Privacy Policy describes:

· How information about you is collected through our website and mobile app (the “Digital Access Services”);

· How we use and with whom we share this information;

· How you can access and update this information; and

· The choices you can make about how we collect, use and share your information.

If you have any questions regarding this Digital Privacy Policy or our information collection and use practices, please contact us using the information below.


Envision Credit Union collects information from Website visitors and app users and also obtains information from third parties (including from service providers) in the course of providing our mortgage and loan origination services (our “Services”), which we may add to the data we obtain through the Digital Access Services. The information collected through our includes:

· Personal and Loan-related Information. You may provide us information about you, which may include personal information and information relating to or necessary for the initiation, processing, or completion of certain financial transactions, including the issuance of loans.

· Transactional Information. We may also create transactional records of each of the transactions or other events occurring through our Digital Access Services. This transactional information is generally collected (i) to enable our Services, including loan document creation, origination, management, and distribution, (ii) to enable the services provided by third parties (including determinations regarding qualification for loans or the interest rates to be applied to loans), and (iii) to enable Envision Credit Union to comply with various legal obligations.

· Device and Usage Information. Like most online services, our Digital Access Services collects standard technical, non-personal information when you use it, including internet protocol (IP) addresses, browser types, internet service providers (ISPs), the pages and content you view o r

interact with on our Digital Access Services, the information you search for, and the dates and times that you visit or use our Digital Access Services.

· Cookies and Other Technologies. Our Digital Access Services collect certain information through the use of “cookies” and other tracking technologies. Cookies are small files that your browser places on your computer. We may use session cookies, persistent cookies, and other tracking technologies to better understand how you interact with our Digital Access Services, to monitor usage by our users and web traffic routing on our services, and to improve and personalize our Digital Access Services. Many Internet browsers automatically accept cookies. You may be able to instruct your browser to stop accepting cookies or to prompt you before accepting cookies from the websites you visit. Google provides some additional privacy options relating to Google analytics, described at We do not respond to “do not track” browser signals at this time. We may also use web beacons, which are transparent graphic images on a webpage or within the body of one of our marketing emails, to allow us to measure visitor actions and assess the effectiveness of our email marketing campaigns. For example, we use web beacons in our email marketing to track instances where a user clicks through a link in the email.

· Location Services. If you choose to enable location services through our mobile application or mobile websites, we will receive your precise, real-time location data. We will use that information to assist you in finding nearby locations (for example, to locate ATMs or schedule appointments near you). We also may use it to send you relevant promotions and content (for example, to send you messages regarding our products and services or to provide you with informational notices such as holiday closings or lobby hour changes). Such communications are based on your device permissions and may take the form of push notifications, in-app banners, or other real-time notifications.

· Location Information. We may receive your approximate location or data that indicates your approximate location, such as your IP address. If you choose to enable location tracking on your mobile application, we collect your geolocation information in the background or when the app may not be in use.


We and service providers working on our behalf use information collected on our Digital Access Services in a variety of ways intended to provide our Digital Access Services and Services and to operate our business, including the following:

· To Provide our Services. We use the information that we collect (i) to operate, maintain, enhance and provide our Digital Access Services and our Services, (ii) to provide other services and information that you request, and (iii) to provide customer support to you and other parties.

· To Improve, Analyze, and Personalize our Digital Access Services and Services. We use the information that we collect to understand and analyze usage trends and preferences; to monitor and analyze the effectiveness of our Digital Access Services and Services; to improve our Digital Access Services and Services and develop new products, services, features, and functionality; and to personalize our Digital Access Services and Services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you use our Digital Access Services, or providing customized content and information.

· To Contact You. We may use your email address or other information we collect to contact you for administrative purposes such as customer service or to send communications, including

marketing or promotional communications, relating to our Digital Access Services and Services. Generally, you have the ability to opt out of receiving promotional communications as described below.

· Aggregate Data. We aggregate data collected through our Digital Access Services and use it for purposes such as creating and sharing reports about the use of our products and services, including users’ interests, usage patterns, and trends.

· Advertising. We may use non-identifiable information that you provide or that we collect to improve or tailor the effectiveness of advertising on our Digital Access Services and to provide advertisements and other content that is tailored to you.


We may share, transfer, or disclose your information if you consent to us doing so, as well as in the following circumstances:

· To Service Providers. We work with third party service providers to provide services including loan or transaction processing or administration; Digital Access Services hosting and other similar services, development and maintenance; advertising and marketing services; and other services related to our Digital Access Services and Services for us. These third parties may have access to or process your information as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information. These service providers are not permitted to use information we share that might identify you for any purpose other than to provide services to Envision Credit Union or to you.

· In Aggregate Form. We may make certain aggregated non-personal information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, usage patterns, and borrowing and loan origination trends.

· Compliance with Laws and Law Enforcement; Protection of Our Rights. We may disclose your information (including your personal information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of our Digital Access Services or Services, (d) to protect the property, rights, and safety of Envision Credit Union, our users or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person, or (f) to investigate and defend ourselves against any third-party claims or allegations.

· In Significant Business Transactions. Your information, including personal information, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.


Our Digital Access Services are not directed to children under 13, and we do not knowingly collect any personal information from children under the age of 13 through our Digital Access Services. If we become aware that a child under 13 has provided us with personal information through our Digital Access Services, we will take steps to delete such information.


Our Digital Access Services may contain links to other sites. We are not responsible for the privacy practices or the content of such sites. If you have any questions about how these other sites use your information, you should contact them directly.


Envision Credit Union has certain measures in place to maintain the security, confidentiality and integrity of the information gathered through the Digital Access Services, and to help protect against the loss, misuse and alteration of such information. While we take measures to protect your personal information against security breaches and unauthorized access, we cannot guarantee that our safeguards will be effective all of the time against all security threats.


This Digital Privacy Policy may be update and revised from time to time without prior notice to you. When we do so, we will update the Effective Date of the Policy, above. We encourage you to periodically review this Policy for the latest information on our privacy practices.


You can access and update the information that you have provided to us as follows:

· If you are a Envision Credit Union member, you can access and update certain personal information in connection with your account or application by logging into your account online.

· You may contact us at Envision Credit Union and request to review, amend or delete certain personal information collected by us.

· Please note that we may not be able to delete all information we collect through our Digital Access Services.

· You may opt-out of receiving marketing emails at any time by following the steps to “unsubscribe” described in the footer of our marketing emails. Your opt-out will become effective in 10 days or fewer.


If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please call us at 850-942-900 or 800-824-3894 or send an email to: [email protected]

Envision Credit Union

2082 Summit Lake Dr, Tallahassee, FL 32317